Durham One Call

Online Survey Form

The City of Durham and its departments are working to provide citizens with prompt and efficient customer service. Please take a few minutes to tell us how we are doing. When completing the survey, please rate Durham One Call and City Departments individually as these City of Durham business units are separate entities. Your comments are important to the City of Durham and to Durham One Call.

1. I contacted Durham One Call:
        By Telephone In Person Durham One Call Website



2. The name of the representative I spoke with or corresponded with was:
       
   
   
3. The representative I spoke or corresponded with treated me professionally and courteously:
        Yes No Not Applicable



4. The representative was able to answer my questions or address the concern to my satisfaction:
        Yes No Not Applicable



5. The representative completed a service request and gave me a reference number or the representative acknowledged my online request and emailed the reference number to me:
        Yes No Not Applicable



6. Please tell us how you would rate your recent experience with Durham One Call::
        Excellent (example: dealt with great courtesy and respect) Above Average Average Not Acceptable




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City Department


7. My request for service was for General Services Housing & Community Development Public Works Solid Waste Managment Transportation Water Management Other  



8. The department representative(s) I spoke with were professional and courteous:
        Yes No Not Applicable



9. My request for service was completed within an appropriate time period:
        Yes No Not Yet Completed



10. I am satisfied with the resolution of my request for service:
         Yes No
           If you answered "No", please tell us why (90 characters or less)
          
    
    
11. How would you rate your recent experience with this City department:
         Excellent Above Average Average Not Acceptable

Suggestions or Comments (200 characters or less):

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Optional Information

Name:

Address: 

Daytime Telephone Number: ()- -

Email Address: 
(All telephone and email information will be kept confidential)