Durham One Call

• Durham One Call Home
• Staff
• Citizen Satisfaction Survey
• City Manager's Office
• Directions to City Hall
• Frequently Asked Questions
• Online Request Form
• Service Request Tracking System
• STARs Nomination Form
• Report Street Light Outages
• Water Restriction Violation Report Form
• When To Call 911
• When To Call Durham One Call

When to Contact Durham One Call for Assistance

General Information

• City holiday schedules
• Recycling information
• Special event information
• Payment methods
• City office hours
• Basic information about Durham (historical sites, local colleges, local hospitals, etc.)

General Appearance

• Trash, junk, or debris on City right-of-way
• Overgrown vegetation blocking signage, line-of-sight, etc.
• Street light repair, maintenance, timing and/or light requests
• Mowing and/or litter removal needed on City-owned property
• Street cleaning (general sweeping, debris in the street, trash spill, etc.)
• Graffiti on City-owned property

Water Services

• City and County water service
• Water quality issues
• Water conservation
• Water and sewer maintenance

Garbage Collection and Recycling Services

• Replacement carts
• Yard waste issues
• Missed pickup
• Recycling issues

Neighborhood Clean Up

• Abandoned, junked and hazardous vehicles on private property
• Open and vacant structures
• Deteriorated housing
• Substandard housing
• Overgrown grass and weeds

Potholes and Other Roadway Appearance Concerns

• Curb and gutter maintenance
• Flooded or icy streets and bridges
• Limbs or trees in the streets
• Broken pavement, potholes, sidewalk, and sinkhole repair
• Requests for speed humps, speed limit reduction and/or traffic control signals

Durham Area Transit Authority (DATA)

• Bus schedules and departures
• Fares and group discounts
• Comments about service
• Lost and found
• Access for disabled citizens